OFFICIAL REFUND POLICY

Refund policy

At Oak & Aura, we stand behind our products, and are committed to fair, transparent, and respectful service. If you are not satisfied with your purchase, we offer a 90-Day Satisfaction Guarantee, subject to the terms below.

Title

Last updated: Dec 2025

1. General

2. Damages and Issues

3. Exchanges

4. European Union 14 day Cooling Off Period

5. Refunds

1. general

We offer a 90-day return window, which means you have 90 days from the date your order is delivered to request a return.

To be eligible for a return:

You must contact us within 90 days of delivery

The item must be returned

Proof of purchase (order number or email used at checkout) is required

Normal wear from reasonable use is acceptable.

To start a return, please contact us at info@oak-aura.com.
Returns sent without prior approval may not be accepted.

2. damages and issues

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at info@oak-aura.com with:

Your order number

A brief description of the issue

Clear photos if applicable

We will evaluate the issue and arrange a replacement or refund at no additional cost.

3. exchanges

We do not offer direct exchanges.

The fastest way to ensure you receive the item you want is to:

Request a return for your original item

Once approved, place a new order separately

4. european union 14 day cooling off period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.

Returned items must be:

In reasonable condition

Accompanied by proof of purchase

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

5. refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

Refunds are issued to the original payment method

Please allow 5–10 business days for the refund to appear, depending on your payment provider

Non-refundable items include:

Original shipping and handling fees

Promotional or free items

Orders returned without authorization

Important Notice

The Quiet Relief Device™ is a non-invasive wellness device and is not intended to diagnose, treat, cure, or prevent any medical condition. Individual experiences may vary, and results are not guaranteed.

Contact Information

If you have any questions about our Refund Policy, please contact us at:

Email: info@oak-aura.com
Brand: Oak & Aura

ABOUT US

We’re people who know what constant noise can do to your life. We’ve seen loved ones struggle with sleepless nights, frustration, and the helpless feeling of “just living with it.” So we decided to make something that helps — naturally, safely, and gently. Our mission is simple: give people peace of mind through calm, drug-free relief that fits easily into daily life. Trusted by thousands across the U.S., the Quiet Relief Device™ is designed with real people in mind — built for comfort, safety, and consistency.

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41673 Park Boulevard, Iowa, United State

Info@oak-aura.com

The information presented on this website is not intended as specific medical advice and is not a substitute for professional treatment or diagnosis. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

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