OFFICIAL REFUND POLICY

Refund policy

At Oak & Aura, we stand behind our products, and are committed to fair, transparent, and respectful service. If you are not satisfied with your purchase, we offer a 90-Day Satisfaction Guarantee, subject to the terms below.

Title

Last updated: NOV 2025

1. General

2. Damages and Issues

3. Exchanges

4. Returns

5. European Union 14 day Cooling Off Period

6. Refunds

7. Order Cancellation Policy

1. general

We offer a 90-day return window, which means you have 90 days from the date your order is delivered to request a return.

To be eligible for a return:

You must contact us within 90 days of delivery

The item must be returned

Proof of purchase (order number or email used at checkout) is required

Normal wear from reasonable use is acceptable.

To start a return, please contact us at info@oak-aura.com.
Returns sent without prior approval may not be accepted.

2. damages and issues

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at info@oak-aura.com with:

Your order number

A brief description of the issue

Clear photos if applicable

We will evaluate the issue and arrange a replacement or refund at no additional cost.

3. exchanges

We do not offer direct exchanges.

The fastest way to ensure you receive the item you want is to:

Request a return for your original item

Once approved, place a new order separately

4. returns

All returns are subject to inspection and approval.

Please note the following conditions:

Returned items may take 1 to 3 months to arrive back to our warehouse, depending on your location, shipping method, and customs processing

Refunds will only be issued after the returned item is received and inspected

The product must be returned in reasonable condition and must not be defective due to misuse, intentional damage, or excessive wear

If the returned item is found to be damaged, heavily used, or not in acceptable condition, the refund may be partially reduced or denied

Customer Responsibilities for Returns:

Customers are responsible for all return shipping costs

Customers are responsible for any customs fees, duties, or taxes associated with the return

A restocking fee of up to 15% may be deducted to cover inspection, processing, and inventory handling.

Original shipping and handling fees are non-refundable.

Due to the nature of our fulfillment network, some returns require international shipping to our overseas warehouse.

5. european union 14 day cooling off period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.

Returned items must be:

In reasonable condition

Accompanied by proof of purchase

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

Refunds are issued to the original payment method

Please allow 5–10 business days for the refund to appear, depending on your payment provider

The 5–10 business day processing period begins only after the returned item has been received and inspected.

Non-refundable items include:

Original shipping and handling fees

Promotional or free items

Orders returned without authorization

7. order cancellation policy

Order Cancellation Eligibility

Orders may be canceled only if the order has not yet entered processing or fulfillment.

Because our system may begin processing orders immediately after purchase, we cannot guarantee a cancellation window based on time alone.

Once an order is processed, fulfilled, or handed over to a shipping carrier, it cannot be canceled, even if the request is made shortly after purchase.

How to Request a Cancellation

To request a cancellation, customers must contact us as soon as possible at info@oak-aura.com and include:

Order number

Email used at checkout

Cancellation requests are reviewed based on order status, not time elapsed.

Orders That Cannot Be Canceled

Orders cannot be canceled if:

The order has entered processing or fulfillment

A tracking number has been generated

The order has been handed over to a carrier or is in transit

If Cancellation Is Not Possible

If an order cannot be canceled, the customer may refer to our Return & Refund Policy after delivery. ( find it above )

Refunds for Approved Cancellations

Approved cancellations will be refunded to the original payment method

Refund processing times vary by payment provider

Important Notice

every device we sell is a non-invasive wellness device and is not intended to diagnose, treat, cure, or prevent any medical condition. Individual experiences may vary, and results are not guaranteed.

Contact Information

If you have any questions about our Refund Policy, please contact us at:

Email: info@oak-aura.com
Brand: Oak & Aura

ABOUT US

We’re people who know what constant noise can do to your life. We’ve seen loved ones struggle with sleepless nights, frustration, and the helpless feeling of “just living with it.” So we decided to make something that helps — naturally, safely, and gently. Our mission is simple: give people peace of mind through calm, drug-free relief that fits easily into daily life. Trusted by thousands across the U.S., the Quiet Relief Device™ is designed with real people in mind — built for comfort, safety, and consistency.

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© 2026 OAK & AURA . Operated by Flixor Ltd (UK Company No. 16069259).
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom.

Get In Touch

128 city road London

EC1V 2NX

UNITED KINGDOM

Info@oak-aura.com

The information presented on this website is not intended as specific medical advice and is not a substitute for professional treatment or diagnosis. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

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