OFFICIAL privacy policy
Privacy Policy
Last updated: June 2026
This Privacy Policy explains how Oak & Aura collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or interact with our store.
This website is operated by Flixor Ltd, trading as Oak & Aura. Throughout this policy, the terms “we”, “us”, and “our” refer to Oak & Aura.
Oak & Aura is a UK-based fashion and lifestyle store. We may sell to customers in the United Kingdom and other supported international regions, including Europe, the United States, Canada, Australia, and other locations where checkout and delivery are available.
By using our website, you agree to the collection and use of information as described in this Privacy Policy.
1. Company and Data Controller Information
The data controller responsible for your personal information is Flixor Ltd, trading as Oak & Aura.
Company name: Flixor Ltd
Trading name: Oak & Aura
Company number: 16069259
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
Email: info@oak-aura.com
Phone: +44 7803 00746
2. Personal Information We Collect
We collect personal information that you provide directly to us, information collected automatically when you use our website, and information needed to process orders, payments, deliveries, customer support requests, and marketing activities.
Information You Provide to Us
When you place an order, create an account, contact us, subscribe to marketing, or interact with our website, we may collect your name, email address, phone number, billing address, shipping address, order details, payment-related information, and any information you choose to provide in customer support messages.
Payment details are processed securely by third-party payment providers. We do not store full card numbers on our website.
Information Collected Automatically
When you visit our website, we may automatically collect information such as your IP address, browser type, device type, operating system, pages viewed, products viewed, links clicked, referring website, location information based on your device or IP address, and general interaction data.
Cookies and Similar Technologies
We may use cookies, pixels, tags, and similar technologies to help our website function properly, remember preferences, analyse website performance, improve customer experience, and support advertising or marketing activity.
3. How We Use Your Personal Information
We use your personal information to operate our store, provide our services, process orders, communicate with customers, improve our website, and comply with legal obligations.
We may use your personal information for the following purposes.
Purpose One: To process, confirm, fulfil, and deliver your orders.
Purpose Two: To communicate with you about your order, delivery, return, refund, support request, or account.
Purpose Three: To process payments, prevent fraud, manage risk, and protect our store from abuse.
Purpose Four: To provide customer support and respond to enquiries.
Purpose Five: To improve our website, products, services, content, and customer experience.
Purpose Six: To send marketing emails, offers, or updates where you have subscribed or where permitted by applicable law.
Purpose Seven: To personalise content, measure advertising performance, and improve our marketing.
Purpose Eight: To comply with legal, tax, accounting, regulatory, and security obligations.
4. Legal Basis for Processing
Where required by applicable privacy law, we rely on appropriate legal bases to process your personal information.
These may include the following.
Legal Basis One: Processing is necessary to fulfil a contract with you, such as processing and delivering your order.
Legal Basis Two: Processing is necessary to comply with legal obligations, such as accounting, tax, consumer protection, or fraud prevention requirements.
Legal Basis Three: Processing is based on our legitimate interests, such as improving our website, preventing fraud, providing customer support, and managing our business.
Legal Basis Four: Processing is based on your consent, such as where you choose to subscribe to marketing communications or accept certain cookies.
You may withdraw consent where processing is based on consent, subject to applicable law.
5. Sharing Personal Information
We only share personal information where necessary to operate our business, provide our services, fulfil orders, comply with legal obligations, or support our website and marketing.
We may share personal information with trusted service providers and partners, including the following.
Partner Type One: Ecommerce platforms and website service providers, including Shopify and related store tools.
Partner Type Two: Payment processors and payment service providers, such as Stripe, PayPal, Shop Pay, or other payment methods available at checkout.
Partner Type Three: Shipping, delivery, fulfilment, and logistics partners.
Partner Type Four: Email, customer support, order tracking, and communication service providers.
Partner Type Five: Analytics and advertising platforms, such as Google, Meta, or other platforms used to measure and improve marketing performance.
Partner Type Six: Professional advisers, legal advisers, accountants, regulators, or authorities where required by law.
We do not sell your personal information.
6. Advertising and Marketing
We may use advertising and analytics tools to help us understand website activity, improve our store, measure campaign performance, and show relevant advertising.
This may include the use of cookies, pixels, tags, and similar technologies from platforms such as Google, Meta, or other advertising partners.
You can control certain advertising preferences through your browser settings, device settings, cookie settings, or the privacy settings provided by advertising platforms.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at info@oak-aura.com.
7. Cookies
Cookies are small files placed on your device when you visit a website.
We use cookies and similar technologies to support website functionality, remember preferences, analyse traffic, improve performance, support checkout, and help measure marketing activity.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality, including checkout, cart features, saved preferences, or other parts of the shopping experience.
8. International Transfers
Oak & Aura is based in the United Kingdom, but some of our service providers and business partners may process personal information in other countries.
Where personal information is transferred internationally, we aim to ensure appropriate safeguards are used where required by applicable law.
By using our website and placing an order, you understand that your personal information may be processed in countries outside your country of residence where our service providers operate.
9. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include keeping information to process orders, provide customer support, handle returns or refunds, comply with tax and accounting obligations, resolve disputes, prevent fraud, and meet legal requirements.
When personal information is no longer needed, we will delete, anonymise, or securely retain it where required by law.
10. Data Security
We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.
We use trusted service providers, secure payment processing, and reasonable technical and organisational measures to help protect customer information.
However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
11. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information.
These rights may include the following.
Right One: The right to request access to the personal information we hold about you.
Right Two: The right to request correction of inaccurate or incomplete personal information.
Right Three: The right to request deletion of your personal information, subject to legal and operational requirements.
Right Four: The right to object to or restrict certain processing of your personal information.
Right Five: The right to withdraw consent where processing is based on consent.
Right Six: The right to request a copy of your personal information in a portable format where applicable.
To exercise your rights, please contact us at:
Email: info@oak-aura.com
We may need to verify your identity before responding to a privacy request.
12. UK and European Customers
If you are located in the United Kingdom or European Economic Area, you may have additional rights under applicable data protection laws.
These may include rights to access, correct, delete, restrict, object to processing, request portability, and lodge a complaint with a relevant data protection authority.
Nothing in this Privacy Policy is intended to limit privacy rights that cannot be excluded under applicable law.
To make a privacy request, please contact us at:
Email: info@oak-aura.com
13. USA, Canada, Australia, and Other International Customers
If you are located outside the United Kingdom or European Economic Area, you may have privacy rights under the laws of your country, state, province, or territory.
These rights may vary depending on your location.
We will handle privacy requests in line with this Privacy Policy and any applicable legal requirements.
To make a privacy request, please contact us at:
Email: info@oak-aura.com
14. Children’s Privacy
Our website is not intended for children.
We do not knowingly collect personal information from children under the age required by applicable law.
If you believe that a child has provided personal information to us, please contact us at info@oak-aura.com so we can review and take appropriate action.
15. Third-Party Links
Our website may contain links to third-party websites, apps, platforms, payment providers, delivery tracking services, or social media pages.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.
We recommend reviewing the privacy policies of any third-party websites or services you choose to use.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will take effect when posted on this website.
The latest version will always be available on this page, with the updated date shown at the top.
17. Contact Information
If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:
Email: info@oak-aura.com
Phone: +44 7803 00746
Oak & Aura
Operated by Flixor Ltd
Company number: 16069259
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
© 2026 Flixor Ltd. All rights reserved.