OFFICIAL TERMS OF SERVICE
Terms of Service
Last updated: June 2026
These Terms of Service apply to your use of the Oak & Aura website and any order placed through our store.
This website is operated by Flixor Ltd, trading as Oak & Aura. Throughout the website, the terms “we”, “us”, and “our” refer to Oak & Aura.
By visiting our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service, together with any policies linked on our website, including our Refund & Return Policy, Shipping Policy, Privacy Policy, and Contact Information page.
Please read these Terms carefully before using our website or placing an order.
1. Company Information
Oak & Aura is operated by Flixor Ltd, a company registered in England and Wales.
Company name: Flixor Ltd
Trading name: Oak & Aura
Company number: 16069259
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
Email: info@oak-aura.com
Phone: +44 7803 00746
Oak & Aura is a UK-based fashion and lifestyle store focused on carefully selected pieces designed for everyday comfort, confidence, and versatile styling.
We may sell to customers in the United Kingdom and other supported international regions, including Europe, the United States, Canada, Australia, and other locations where checkout and delivery are available.
2. Use of Our Website
By using our website, you confirm that you are at least the age of majority in your country, state, province, or region, or that you have permission from a parent or legal guardian to use this website.
You agree not to use our website, products, or services for any unlawful, fraudulent, harmful, abusive, or unauthorised purpose.
You must not attempt to interfere with the proper operation of our website, misuse our content, access restricted areas without permission, or use our website in a way that violates applicable laws or regulations.
3. Product Information
We aim to provide clear and accurate product information, including product descriptions, images, pricing, colours, sizing, materials, and availability.
Product colours may appear slightly different due to lighting, photography, screen settings, or device display differences.
Fit may vary depending on body shape, styling preference, product design, and fabric type.
Measurements and size guides are provided to help customers choose the most suitable size before placing an order.
Customers should review the product description, size guide, colour, price, and delivery information carefully before purchasing.
If you are unsure about sizing, fit, materials, or product details, please contact us before ordering at info@oak-aura.com.
4. Prices, Currency, and Payments
Prices are displayed in the currency shown at checkout.
For UK customers, prices are usually displayed in GBP (£) unless another currency is selected or shown.
For international customers, prices may be displayed in another supported currency depending on location, store settings, payment provider, or checkout configuration.
By placing an order, you confirm the following:
Point One: The information you provide is accurate and complete.
Point Two: You are authorised to use the payment method selected.
Point Three: You understand that prices, offers, discounts, shipping costs, taxes, and availability may change without notice.
Payment must be successfully completed before an order can be processed.
We reserve the right to refuse, cancel, or limit any order where we reasonably believe there may be fraud, abuse, incorrect information, pricing errors, stock issues, payment issues, or misuse of our website.
5. Orders and Order Confirmation
After placing an order, you should receive an order confirmation by email.
Please review your order confirmation carefully.
If you notice an error in your order, shipping address, contact details, size, colour, or selected product, please contact us as soon as possible at info@oak-aura.com.
We cannot guarantee that changes can be made once an order has already entered processing, fulfilment, or dispatch.
6. Shipping and Delivery
Our Shipping Policy forms part of these Terms of Service.
Delivery times are estimates and may vary depending on the destination, courier service, processing time, customs checks, local delivery conditions, and circumstances outside our control.
Oak & Aura is not responsible for delays caused by courier networks, customs checks, incorrect delivery details, local delivery disruptions, public holidays, severe weather, or events outside our reasonable control.
Customers are responsible for providing accurate and complete delivery information at checkout.
Full delivery details are available on our Shipping Policy page.
7. International Orders, Customs, and Duties
For orders shipped outside the United Kingdom, customs duties, import taxes, handling fees, or local charges may apply depending on the destination country or region.
These charges are set by local authorities and may be the responsibility of the customer unless stated otherwise at checkout.
Oak & Aura is not responsible for delays caused by customs processing, import checks, local tax rules, or incorrect delivery information provided by the customer.
International customers should review their local import rules before placing an order.
8. Returns, Refunds, and Satisfaction Guarantee
Our Refund & Return Policy forms part of these Terms of Service.
We offer a 90-day satisfaction guarantee from the date of delivery, subject to the conditions stated in our Refund & Return Policy.
Returns must be approved by our support team before being sent back.
Customers should contact us at info@oak-aura.com before returning any item.
Unless the item is faulty, damaged, incorrect, or otherwise required by applicable law, return shipping costs are the responsibility of the customer.
Nothing in these Terms affects your statutory consumer rights.
Full return and refund details are available on our Refund & Return Policy page.
9. Faulty, Damaged, or Incorrect Items
If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible at info@oak-aura.com.
When contacting us, please include your order number, a clear description of the issue, and photos or videos showing the fault, damage, or incorrect item.
Once reviewed, we will help resolve the issue in line with our Refund & Return Policy and applicable consumer rights.
10. Order Cancellations
Orders can only be cancelled if they have not yet entered processing or fulfilment.
Because orders may begin processing shortly after purchase, we cannot guarantee cancellation once an order has been placed.
To request a cancellation, please contact us as soon as possible at info@oak-aura.com and include your order number and the email address used at checkout.
If your order has already entered processing, fulfilment, or dispatch, cancellation may no longer be possible. In that case, you may request a return after delivery in line with our Refund & Return Policy.
11. Chargebacks and Payment Disputes
If you have a problem with your order, please contact us first at info@oak-aura.com so we can investigate and help resolve the issue.
We aim to handle customer issues fairly, clearly, and respectfully.
Opening a payment dispute or chargeback before contacting us may delay the resolution process.
Fraudulent or abusive disputes may result in refusal of future service.
This section does not affect your legal rights or your right to contact your payment provider where appropriate.
12. Promotions, Discounts, and Offers
From time to time, we may offer discounts, promotions, bundles, free gifts, or special offers.
Promotions may be changed, limited, extended, or withdrawn at any time without notice.
Discount codes must be used at checkout and cannot usually be applied after an order has been placed.
Only one discount code may be used per order unless stated otherwise.
Promotional items, free gifts, and special offers may be subject to additional conditions shown at the time of purchase.
13. Intellectual Property
All content on this website, including text, images, graphics, logos, product photography, page design, branding, icons, layout, and other materials, belongs to Oak & Aura, Flixor Ltd, or is used with permission.
You may not copy, reproduce, distribute, modify, sell, or use our website content for commercial purposes without our prior written permission.
You may use our website only for personal, lawful, and non-commercial shopping purposes.
14. Website Availability and Accuracy
We aim to keep our website accurate, available, secure, and up to date.
However, we do not guarantee that the website will always be uninterrupted, error-free, or free from technical issues.
We may update, remove, or change website content, products, prices, offers, policies, or services at any time.
If we discover an error in pricing, product information, availability, shipping details, or order information, we reserve the right to correct the error and, where necessary, cancel or amend the affected order.
15. Third-Party Services and Links
Our website may include links to third-party websites or services, such as payment providers, delivery tracking services, review platforms, social media platforms, or other tools used to support our store.
We are not responsible for the content, policies, security, availability, or practices of third-party websites or services.
Use of third-party services may be subject to their own terms, privacy policies, and conditions.
16. Privacy and Personal Information
Your use of our website is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and protect personal information provided through our website.
Please review our Privacy Policy for more details.
17. Limitation of Liability
To the fullest extent permitted by law, Oak & Aura and Flixor Ltd shall not be liable for indirect, incidental, special, or consequential losses arising from your use of our website, products, or services.
Our total liability for any claim relating to an order shall not exceed the amount paid for the product in question.
Nothing in these Terms limits or excludes liability where it would be unlawful to do so.
Nothing in these Terms affects consumer rights that cannot be excluded under applicable law.
18. Indemnification
You agree to indemnify and hold harmless Oak & Aura, Flixor Ltd, and our team from any claims, losses, damages, costs, or expenses arising from your misuse of our website, breach of these Terms, violation of applicable laws, or infringement of third-party rights.
19. Governing Law
These Terms of Service are governed by the laws of England and Wales.
If you are a consumer outside England and Wales, you may also have rights under the laws of the country, state, province, or region where you live.
Nothing in these Terms is intended to remove or limit any consumer rights that cannot be excluded under applicable law.
20. Changes to These Terms
We may update these Terms of Service from time to time.
Any changes will take effect when posted on this website.
The latest version will always be available on this page, with the updated date shown at the top.
By continuing to use our website after changes are posted, you agree to the updated Terms.
21. Contact Information
If you have any questions about these Terms of Service, your order, or our policies, please contact us:
Email: info@oak-aura.com
Phone: +44 7803 00746
Oak & Aura
Operated by Flixor Ltd
Company number: 16069259
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
© 2026 Flixor Ltd. All rights reserved.